Customer Success Manager

Company: Lead Forensics
Location: Scottsdale
Posted on: April 4, 2025

Job Description:

Client / Customer Success Manager

In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Basic salary $60,000 - $65,000, plus commission
Scottsdale (Hybrid working available, but not fully remote.)

We are looking for Customer Success Managers to join our Scottsdale office. We are a friendly department that offers a structured career path, and a team who celebrates success.

A little about the role, you will be;

Building and maintaining client relationships
Providing support and assistance throughout the contract lifetime
Identifying further use cases to increase value and liaise regularly to develop strategies
Contributing to revenue growth by upselling/uplifting client contracts
Hosting online meetings with various stakeholders to review the progress of their desired outcomes
Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required
Negotiating contract renewals and expansion proposals
Working towards weekly KPI's and monthly targets; both individually and as a team.

A little about you:

Sales/Account Management or Customer Success background. (Essential)
Experience in using CRM systems
Previous experience with interacting with Director Level individuals
Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
Great Communications skills.
Strategic thinker with problems solving skills.
Strong negotiating skills.
Previously worked towards targets and KPI's.

Why Lead Forensics?

Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program.
Take some time out with our PTO policy; 9 public holidays, 20 PTO days and your birthday off as standard (it's the most important day of the year!)
Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events.
Attractive bonus structure.
Promotion opportunities every 6 months with a base salary increase of $5,000 at each stage.
When we are all in the office come join our; Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.
We also have a great open space with lots of games in the office and breakout area including basketball, pitch & putt, a snooker table and much more!

CSMSCO25

Keywords: Lead Forensics, Glendale , Customer Success Manager, Executive , Scottsdale, Arizona