Wireless Fraud Care Specialist
Company: DISH
Location: Paradise Valley
Posted on: April 28, 2024
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Job Description:
Company SummaryEchoStar has been reimagining the future of
connectivity for more than 40 years. Our business reach spans
satellite television service, live-streaming and on-demand
programming, smart home installation services, mobile plans and
products, and now we are building America's First Smart
Network---.Today, our brands include EchoStar, Hughes, DISH TV,
Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and
GenMobile. Department SummaryAs a part of Customer Experience
Operations (CXO), the Field Operations team is the voice of the
company to our customers with a focus on resolving customer issues,
preventing future problems, and promoting our services, while
listening, connecting and caring for the customer through voice and
chat interactions. Job Duties and ResponsibilitiesThe Wireless
Fraud Care Specialist plays a crucial role in identifying,
mitigating and preventing fraudulent activities related to new
activations and existing customer upgrades and adding additional
lines. Wireless Fraud Care Specialists will provide real-time and
ongoing monitoring and management of order and account information
to ensure integrity. During inbound and outbound calls with
potential customers, use tools, inquisitive questions, and analysis
to determine: Validity of purchasesLegitimacy of customer's
identityNature and extent of suspected fraudWhat offer the customer
may receiveOff the phone research, review, and
documentation:Monitor customer accounts and transactions for any
suspicious activities or patternsMaintain detailed records of fraud
incidents, investigations, and outcomes Skills, Experience and
RequirementsA High School diploma, GED, or equivalent call center
experienceMinimum of 2 years of experience in a call center
environment preferably focused on fraud detection, risk management,
or a related fieldAbility to analyze data, identify patterns, and
recognize anomalies that may indicate fraudulent
activityIntermediate level of proficiency in Microsoft Office
and/or G-suite applicationsPosition is on-site and employee must
reside within drivable distance Detailed-oriented and strong
interpersonal skillsMust be flexible to accommodate changing
business requirementsWillingness to work flexible schedules - pay
differential of $2/hour applies to weekends, evenings and
holidaysCan actively learn through experimentation, learns quickly
when facing new situations, makes the most out of available
resources Is a self-starter with an innate curiosity to explore and
identify new process solutionsAbility to collaborate in a team
environment and across other teamsAbility to formulate a problem
statement based on observation gathered from customer interactions,
and to suggest potential solutions What is in it for you?Starting
hourly pay $22.65/hr Plus a pay differential of $2/hr when working
weekends, evenings or holidaysExtensive Benefits Package330 free
channels including premiums$5 monthly Sling Blue and Orange
service$10 credit per line (up to 5) for Boost Infinite wireless
Medical, Dental, Vision InsurancePaid vacation and sick time401(k)
Investments with Company-matched fundsTuition reimbursementHeavily
discounted DISH, Sling, & Boost Infinite ServiceOpportunity is our
greatest benefitGrow with us and be among the first to help us
disrupt the wireless industryOur representatives are built to work
hard and rise and this role is a stepping stone into many other
potential opportunities available within the company. We offer
defined career ladders and extensive opportunity for upward
mobility. We encourage personal and professional growth by
supporting you with all the tools to advance your career. Salary
RangesCompensation: $22.65/Hour BenefitsAt Dish, we celebrate and
embrace diversity and inclusion, where all people are welcome and
supported. Learn more about how our employees come together, share
common interests and make valuable connections, both in and out of
work; Employee Resource Groups. From versatile health perks to new
career opportunities, check out our benefits on our careers
website. Candidates need to successfully complete a pre-employment
screen, which may include a drug test.
Keywords: DISH, Glendale , Wireless Fraud Care Specialist, IT / Software / Systems , Paradise Valley, Arizona
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