Lsaa director of clinical services
Company: Centria Autism
Location: Glendale
Posted on: April 26, 2024
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Job Description:
Life Skills Autism Academy is a center-based therapy program
focusing on children ages 2-6 who need Early Intensive Behavioral
Intervention. Our mission is to help children living with autism
write their own success stories. Position Summary As a leader in
Centria Autism's Applied Behavior Analysis (ABA) organization, the
Director of Clinical Services will play a pivotal role in providing
clinical case support and supervision to their local team of
Supervising Clinicians. Their primary responsibilities will include
leading a team of supervising clinicians in ensuring quality care
is provided across process, performance, and outcome metrics for
all clients through overseeing client data and performance metrics,
data-based decision-making, delivering in-session coaching,
resolving challenging cases, arranging additional supports, and
removing barriers to enhance the performance of Supervising
Clinicians. Additionally, they will implement performance
improvement initiatives, conduct training for Supervising
Clinicians and Behavior Technicians, and manage the onboarding and
training process for new Supervising Clinicians. The Director of
Clinical Services' collaboration with the Area Director of Clinical
Services, Practicum Leadership, and possible management of a small
caseload will contribute to the overall success of Centria's
clinical services. Success Measures Success measures include
adherence to Centria policies, flawless execution of tasks, a
timely, positive customer service experience for team members, and
ensuring all clients meet the clinical performance and progress
standards while partnering with the Operations Team to ensure
clinician caseloads are maintained at the defined standard. Success
also includes meeting or exceeding personal qualitative and
quantitative key performance indicator (KPI) metrics. Duties and
Responsibilities Driving Client Progress Use internal tools to
review client data, documentation, treatment plans, and related
performance metrics for all clients to ensure alignment with
internal performance standards, best practices, and evidence-based
approaches. Offer comprehensive clinical case support and
supervision to Supervising Clinicians by conducting case reviews,
assisting with data-based decision making, and providing clinical
recommendations and solutions. Engage in problem solving for
challenging cases by making data-based decisions, delivering
in-session coaching, arranging additional supports, and reducing
barriers to enhance performance. Driving Clinical Quality through
Performance Management and Development Use internal tools to review
supervision practices and other performance metrics for their team
of Supervising Clinicians to ensure alignment with internal
performance standards, best practices, and evidence-based
approaches. Evaluate and manage clinical performance of Supervising
Clinicians by setting clear expectations, providing coaching and
feedback, and assisting in arranging the environment to influence
successful performance. Execute performance improvement initiatives
provided by the Clinical Excellence Department (CED) to enhance the
overall clinical services and outcomes of our organization,
adhering to predetermined timelines. Organize and lead group
training for Supervising Clinicians, focusing on topics such as
clinical skills development, effective supervision techniques, and
adherence to organizational protocols. Facilitate group training
for Behavior Technicians, covering essential topics such as ABA
principles, behavior management strategies, and treatment plan
implementation. Supervise the onboarding and training of new
Supervising Clinicians, ensuring they receive comprehensive
orientation, ongoing support, and mentorship. Collaboration and
Escalation Management Collaborate with the Area Director of
Clinical Services and Operations Director to recruit, interview,
and hire Supervising Clinicians. Collaborate with the practicum
leaders to provide supervision to practicum students serving as
clinical supervisors, as needed. Collaborate with the Area Director
of Clinical Services to address and escalate matters of compliance,
credentialing, case assignment, and scheduling for resolution.
Attend corporate meetings and training as scheduled. Attend
Clinical Summits to earn CEUs and hear company updates. Customer
Service Conduct monthly customer service check-ins with caregivers
to assess their satisfaction, address concerns, and obtain feedback
regarding the services provided. Caseload Management In
collaboration with the Operations Director support case assignment
for complex high acuity cases. Assist Operations Director/Field
Staff Manager and advocate for maintaining team's clinical case
load at 95% or higher of clinician's ATI targets. Depending on the
size of the assigned team (if less than 8 Supervising Clinicians),
manage a small caseload to contribute directly to client care and
maintain clinical expertise. Community Outreach Attend and present
at local conferences, support Centria marketing efforts where
needed, and represent Centria by engaging with the local behavior
analytic community. Compliance with Centria's Code of Conduct,
policies and procedures, and Federal and State laws. Responsibility
to report violations of Company policies or the Code of Conduct.
Pay Rate $85k -$105k per year with $52 K Bonus Potential
Qualifications Education BCBA Education Qualifications Master's
degree or higher from an accredited university in acceptance with
BACB guidelines Completion of 8-hour supervision course BCBA-D
Education Qualifications Doctorate from an accredited university in
acceptance with BACB guidelines Completion of 8-hour supervision
course License/Certification BCBA License/Certification BCBA
certification from the BACB, in good standing Active state license,
in good standing, when applicable BCBA-D License/Certification
BCBA-D certification from the BACB, in good standing Active state
license, in good standing, when applicable Work Experience 3+ years
working with children and autism spectrum disorders 2+ years of
supervisory experience preferred Crisis management experience,
preferred Competency with implementing PFA/SBT and assent-based
practices, preferred Minimum Competency Requirements Ability to
follow written instructions Ability to use computers and
computer/software programs Ability to communicate expressively and
receptively in order to follow IPOS requirements, emergency
procedures, and report on activities performed Must pass all
qualifications for the Foundations of Care Certification mentorship
within 9 months of hire, or enrollment in mentorship. Equipment and
Technology Requirements Laptop G Suite (Gmail, Drive, Docs, Sheets,
Google Meet) ABA Platforms, preferred i Pad, preferred Knowledge
and Skills Strong knowledge and understanding of ABA principles and
evidence-based practices; Exceptional skills in data-based decision
making related to reviewing and analyzing client data and
performance metrics; Proven ability to deliver in-session coaching,
feedback, and solutions for challenging cases; Experience curating
and conducting trainings and workshops for clinical staff;
Proficiency in electronic data collection and analysis systems;
Ability to build strong relationships and effectively engage in one
to one communication with parents/caregivers; Expertise in tracking
and ensuring clinical outcomes, progress, and maintaining and high
level of compliance; Proficiency in having difficult conversations
and in delivering and receiving both positive and constructive
feedback; Ability to seamlessly transition between strategic and
hands-on responsibilities; Proven experience and understanding of
customer service; Works well in a collaborative environmental and
builds mutual trust and credibility at all levels of the
organization; Effective written and verbal communication skills,
with clients and with internal and external stakeholders;
Demonstrated ability to work independently and self-motivated to
achieve business goals; Proven leadership and team management
skills; Excellent interpersonal skills; Superior skills in time
management, observation, and data analytics; Strong work ethic with
attention to detail, accuracy, and quality; Flexibility to adapt to
changing priorities and organizational needs. Working Conditions
Additional time or occasional shift in schedule may be required to
complete the above work or meet company objectives. Physical
Demands While performing the duties of this job, physical
requirements such as bending, reaching, lifting, pushing, or
pulling up to 30 pounds may be required. This role will require
sitting most of the day as well as walking and standing
periodically. This role may require close visual acuity on computer
screens or monitors and the ability to analyze data and figures on
a screen. We are an equal opportunity employer and value diversity
at our company. We do not discriminate on the basis of race,
-religion, color, national origin, gender, sexual orientation, age,
marital status, Veteran status, or disability status. This job
description is not intended to be an exhaustive list of
qualifications, skills, efforts, duties, responsibilities, or
working conditions associated with the position. Centria reserves
the right to amend this job description at any time, with or
without written notice.
Keywords: Centria Autism, Glendale , Lsaa director of clinical services, Executive , Glendale, Arizona
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